Frequently asked questions.
Are your products 100% natural?
Absolutely. Every Natura Felicia formula is made from pure, unrefined plant ingredients—nothing added, nothing diluted. Just nature in its most authentic form.
Can I return my order?
For hygiene reasons, opened skincare cannot be returned. However, if your parcel arrives damaged or incorrect, please reach out to us immediately—we’re always here to help.
Can I use your products during pregnancy or breastfeeding?
Our products are made from simple, natural botanicals. However, individual sensitivities vary, so we always recommend consulting your healthcare provider if you have specific concerns.
Where do your ingredients come from?
Our products has earthy aroma—just as nature intended.
Mainly sourced in Ghana, supporting sustainable communities and ethical practices.
What makes your products African ritual inspired?
Our skincare is rooted in timeless African beauty traditions, cherished for generations. From rich shea butter to nourishing oils, each product honours the wisdom of natural self-care infused with a modern, luxurious touch.
Is your shea butter raw or processed?
Our shea butter is unrefined (Grade A), preserving its natural vitamins, creamy texture, and warm, earthy aroma—just as nature intended.
