NATURA FELICIA™ — Shipping Policy

Effective: July 2026

At Natura Felicia™, every order is carefully prepared by hand and packaged with care to provide a premium experience from our studio to your doorstep.

Where We Ship

We currently ship to:

United Kingdom

Europe

• Austria
• Belgium
• Czechia
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Luxembourg
• Netherlands
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden

We hope to expand to more countries in the future.

 

Processing Time

All orders are carefully prepared and dispatched within 1–3 business days (excluding weekends and UK public holidays).

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Delivery Options (United Kingdom)

 

Delivery times are estimates and may vary during busy periods, public holidays or due to circumstances outside our control.

Delivery Options (Europe)

 

 

Delivery times are estimates and may vary depending on customs processing and local postal services.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

• United Kingdom: Orders are shipped using Evri and Royal Mail Tracked services.
• Europe: Orders are shipped using Royal Mail International Tracked services.

You can track your parcel using the tracking link provided in your dispatch email.

Customs, VAT & Import Charges (Europe)

Orders shipped outside the United Kingdom may be subject to customs duties, import VAT, taxes or handling fees imposed by the destination country.

These charges are the customer's responsibility and are not included in the product price or shipping fee.

If a parcel is refused because customs charges are not paid and it is returned to us, the original shipping costs and any return fees will be deducted from any eligible refund.

Delivery Issues

While we do everything possible to ensure your parcel arrives safely, we cannot accept responsibility for delays caused by:

• Evri
• Royal Mail
• Customs authorities
• Severe weather
• Industrial action
• Other third-party delivery providers

If you experience any delivery issues, please contact us, and we'll do our best to help.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Photos of the damaged item(s)
• Photos of the outer packaging
• Your order number

We will review your claim promptly and arrange a replacement or another suitable resolution where appropriate.

Missing or Incorrect Items

If your order is incomplete or you receive the wrong item, please contact us within 48 hours of delivery.

We'll investigate the issue and resolve it as quickly as possible.

Returned Parcels

If a parcel is returned to us because:

• The delivery address was incorrect,
• The parcel was not collected,
• or delivery was refused,

A re-delivery charge will apply.

Shipping charges are non-refundable unless the return was caused by our error.

Need Help?

If you have any questions about your order, please contact us:

Email: support@naturafelicia.com

We're always happy to help and aim to respond within 1–2 business days.